Frequently asked questions

Answers

• What is included in a membership?

  Membership opens the Reset Vault: guided hypnotherapy sessions, meditations, 7-Day Reset Guides, workbooks and ebooks, the weekly Book Club, and the members-only Facebook group. Everything is practical and psychologically informed, and it is yours to use at your own pace.

• What is the difference between Reset Standard and Reset Premium?

  Reset Standard gives you the monthly release, the Book Club and the workbooks. Reset Premium adds the full library of guided sessions, the complete set of 7-Day Reset Guides, the ebooks and the whole archive of previous months. Both levels are listed side by side on the pricing page.

• How often is new content added?

  New content is released every month. It appears on your dashboard automatically on the release date, marked with a NEW badge, and we send you a short email listing what has landed.

• When am I charged, and how do I pay?

  Payment is taken by card through Stripe when you join, and on the same date each month after that. We never see or store your card details. If a payment does not go through, Stripe retries it and you will see a prompt to update your card, so nothing is switched off without warning.

• Can I cancel at any time?

  Yes. Open My Account, go to billing, and cancel in a couple of clicks. There is no notice period and no cancellation fee.

• What happens to my access when I cancel?

  You keep full access until the end of the month you have already paid for, then the library closes. Nothing is deleted, so if you come back later your account and history are still there.

• Can I move between membership levels?

  You can upgrade or downgrade whenever you like from My Account. An upgrade opens the extra content straight away, and Stripe adjusts your next invoice for the part of the month you have already paid.

• Is this therapy or counselling?

  No. This is practical, psychologically informed mindset support, built by qualified practitioners and grounded in real experience. It is not medical advice, diagnosis or treatment, and it does not replace support from your GP or a registered health professional.